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We would like to invite suitably qualified candidates to apply for the Area Sales Manager position in Limpopo To capture orders, contact current customers by telephone and email in order to promote and sell goods and services, receive orders, gather information, verify details and handling of customer complaints and queries in a professional manner. Inbound-Managing inbound calls from customers to place stock orders, enquiries, manage complaints, troubleshoot significant customer service problems, provide general information and trend analysis by capturing all of the above on the CRM system. Outbound- Ability to Up sell and Cross sell the full range of Twizza’s flavours including energy to customers, while working through a national leads database with an excellent strike rate.

• Capturing customers’ orders error free.
• Deal with queries timeously and professionally.
• Communicate changes to orders and deliveries to both customers and sales reps.
• Develop customer relationships
• Capturing customers’ orders error free.
• Deal with queries timeously and professionally.
• Communicate changes to orders and deliveries to both customers and sales reps.

• Grade 12
• 2 Years or more experience telesales in a highly pressurized call center environment 
• Computer Literate - Intermediate experience level in Outlook, Word, Excel & knowledge of CRM database
• Advanced data capturing with high level of accuracy,
• Detail oriented 
• Excellent verbal and written communication skills

• Critical Thinking- Evaluate customers problems and provide logical, methodical solutions within Twizza’s SLA.
• Strong Planning – Ability to plan inbound/outbound call management and administrative tasks in order to achieve daily/weekly/monthly call targets to drive revenue.
• Resilience- Display a high level of resilience to handle stressful situations professionally with irate, demanding customers.
• Active Listening & Feedback - Superior listening, verbal, and written communication skills in a clear and audible manner
• Knowledge of Customer service practices and principles.