• Define and document business functions and processes.
• Consult with management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Act as a liaison between end-users and information technology team in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance.
• Analyse the feasibility of and develop requirements for new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Track and fully document changes for functional and business specifications; write detailed universally understood procedures for permanent records and for use in training.
• Identify opportunities for improving business processes through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes.
• Plan, organise and conduct business process reengineering/improvement projects and/or management reviews.
• Research and prepare statistical reports using data from systems. Consolidate information into cohesive and understandable correspondence or other written form for use in management decision-making.

• Project manage development projects.

• Identify process change elements.
• Develop training material and conduct formal training sessions for end user.
• Provide technical assistance in training, mentoring, and coaching staff.
• Monitoring for optimal success of project.

• Participate in testing of new system functionality.
• Participate in user acceptance testing.

• Administer IT systems.
• Monitoring and supporting Twizza applications.

Demonstrated competencies to be successful in this role:

• Effective communication with technical teams and business stakeholders.
• Accurate and concise documentation of business requirements.
• Successful project management and delivery.
• Quality assurance and user acceptance testing.
• Continuous monitoring and support of business applications.