Network Support Engineer
Listing reference: twizz_000694
Listing status: Online
Apply by: 7 November 2025
Position summary
Industry: FMCG & Supply Management
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Bellville
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Join our team at Twizza!
We are looking for a dedicated Network Support Engineer to join our IT team in Cape Town. If you are a passionate and results-driven IT professional with a technical background, this is your opportunity to be part of a high-performing team.
Job description
Provide First-Line IT Support
- Offer prompt and efficient first-line support to users, addressing their IT inquiries and resolving issues effectively.
- Take charge of the IT Helpdesk, ensuring incidents are logged and resolved promptly to maintain seamless operations.
- Ensure timely resolution of IT support tickets.
Device Installation and Support
- Perform installation, configuration, and support for computers, notebooks, tablets, and mobile phones to facilitate seamless user experiences.
- Skilfully administer Office 365 and Microsoft platforms, ensuring user access and optimizing productivity.
- Maintain a comprehensive list of software applications used by various departments/users, ensuring smooth functionality and providing proper support.
Network Monitoring and Troubleshooting
- Monitor the network alerting system, promptly addressing, and resolving network issues or escalating as needed.
Asset Inventory Management
- Maintain accurate asset inventory records to effectively manage IT resources.
Software Application Reliability
- Track and improve the reliability of software applications by reducing downtime and addressing issues promptly.
Security Compliance
- Ensure Windows Server security compliance through regular audits and updates.
Minimum requirements
Qualifications:
- Grade 12
- Diploma in Information Technology (advantageous)
- Relevant IT Certifications (A , N , Azure Administrator) (advantageous)
Experience:
- 3-5 years of experience in Windows Server Administration and Desktop Support.
- Proficiency in:
- Active Directory
- Office 365 Cloud Administration
- Endpoint Manager
- SharePoint Online
- Microsoft Hyper V
- DHCP, DNS, Group Policy
- Veeam Backup
- Basic VOIP skills
- Knowledge of wireless networks, routing, switching, and VLANs.
Benefits
- Pension Fund
- Funeral Cover
- Lyra