IT Intern
Listing reference: twizz_000381
Listing status: Closed
Apply by: 23 February 2024
Position summary
Industry: Food & Beverages
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town South
Contract: Internship
Remuneration: Market Related
EE position: No
Introduction
Introduction
Twizza is thrilled to announce exciting 12-month internship opportunities, crafted to elevate your work experience and set the stage for a successful career. Immerse yourself in a transformative digital onboarding and induction journey, providing you with insights into our brand, values, and vibrant culture. The selected candidate will have the incredible opportunity to be based in the heart of Bellville, Cape Town, at our state-of-the-art plant. To support your growth, Twizza is offering a competitive stipend of R5,500 per month.
Job description
These are some of the responsibilities that the successful candidate will be supporting the technology team;
- Deliver First-Level Internal helpdesk Technical Support: Provide prompt and effective technical assistance to end-users, addressing their inquiries and troubleshooting issues with hardware, software, and network connectivity.
- Monitor Remote Site Links: Proactively monitor the activity of remote site links, promptly identify, and report/log any link faults to ensure continuous network performance.
- Desktop and Network Support: Offer comprehensive desktop support, including hardware and software installation, configuration, and resolution of technical problems. Assist with network support, troubleshooting connectivity issues, and aiding in network configurations.
- Hardware Expertise: Possess in-depth knowledge of hardware systems, enabling efficient diagnosis and resolution of hardware-related problems as they arise.
- Office 365 Administration: Proficiently manage Office 365 accounts and services, performing tasks such as user management, email configuration, and efficient troubleshooting.
- IT Asset Management: Maintain comprehensive asset registers of both mobile and fixed IT assets, ensuring accurate tracking and record-keeping.
- Helpdesk Ticket Management: Ensure compliance with defined turnaround times for the helpdesk ticket management system, promptly addressing user requests and providing timely resolutions.
- Exceptional User Relations: Foster positive user relations by promptly addressing user inquiries, concerns, and issues in a professional and courteous manner, ensuring user satisfaction and confidence in Twizza IT Assist helpdesk support services.
Minimum requirements
- ESSENTIAL- Bachelor of Commerce/ Diploma in Information and Technology Management
- The candidate must be based in Cape Town