Twizza is offering 12-months internship opportunities to enhance meaningful, relevant work experience in the workplace. The interns will get to experience an impactful ongoing digital onboarding and induction journey to orientate them with our Brand, values, culture. The successful candidate will be based in Bellville, Cape Town plant.

• Deliver First-Level Internal helpdesk Technical Support: Provide prompt and effective technical assistance to end-users, addressing their inquiries and troubleshooting issues with hardware, software, and network connectivity.
• Monitor Remote Site Links: Proactively monitor the activity of remote site links, promptly identify, and report/log any link faults to ensure continuous network performance.
• Desktop and Network Support: Offer comprehensive desktop support, including hardware and software installation, configuration, and resolution of technical problems. Assist with network support, troubleshooting connectivity issues, and aiding in network configurations.
• Hardware Expertise: Possess in-depth knowledge of hardware systems, enabling efficient diagnosis and resolution of hardware-related problems as they arise.
• Office 365 Administration: Proficiently manage Office 365 accounts and services, performing tasks such as user management, email configuration, and efficient troubleshooting.
• IT Asset Management: Maintain comprehensive asset registers of both mobile and fixed IT assets, ensuring accurate tracking and record-keeping.
• Helpdesk Ticket Management: Ensure compliance with defined turnaround times for the helpdesk ticket management system, promptly addressing user requests and providing timely resolutions.
• Exceptional User Relations: Foster positive user relations by promptly addressing user inquiries, concerns, and issues in a professional and courteous manner, ensuring user satisfaction and confidence in Twizza IT Assist helpdesk support services.