IT Support Engineer -Cape Town
Listing reference: twizz_000563
Listing status: Closed
Apply by: 21 February 2025
Position summary
Industry: FMCG & Supply Management
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Bellville
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Twizza, South Africa's fastest-growing, proudly South African non-alcoholic beverage company and holder of the prestigious Top Employer designation, is seeking a dedicated Support Engineer to join our IT team in Cape Town. We are an innovative, entrepreneurial organization committed to excellence, collaboration, transparency, and respect. If you're a passionate and results-driven IT professional with a technical background, this is your opportunity to be part of a high-performing team.
Job description
Your Tech Arsenal:
- First-Line IT Support: Be the smiling voice on the other end of the line, resolving user issues promptly and efficiently.
- Helpdesk Hero: Take charge of the IT Helpdesk, ensuring incidents are logged, tracked and resolved with lightning speed.
- Device Doctor: Breathe life into computers, notebooks, tablets, and mobile phones, setting them up and supporting them like a pro.
- Office 365 Ace: Master the art of Office 365 and Microsoft platforms, empowering users and maximizing productivity.
- Network Ninja: Monitor the network like a hawk, spotting and resolving issues before they become problems.
- Asset Avenger: Keep a keen eye on IT resources, maintaining accurate asset inventory records.
- Software Sleuth: Be the detective of software reliability, reducing downtime and keeping things running smoothly.
- Security Sentinel: Guard the gates with Windows Server security compliance, ensuring regular audits and updates.
Twizza Leadership Competencies & Values:
· You must be able to demonstrate how you can apply these : Driving for Excellence, Business Focus, Innovation, Building Partnerships & Effective Communication in a work context.
· You must be able to demonstrate how you are able to: Play to Win, Innovate & be Passionate.
Minimum requirements
Qualifications:
- Grade 12 or equivalent.
- Diploma in Information Technology (NQF Level 5) preferred.
- Relevant IT Certifications (A , N , Azure Administrator) a plus.
Experience:
- 3-5 years of experience in Windows Server Administration and Desktop Support.
- Proficiency in:
- Active Directory
- Office 365 Cloud Administration
- Endpoint Manager
- SharePoint Online
- Microsoft Hyper V
- DHCP, DNS, Group Policy
- Veeam Backup
- Basic VOIP skills
- Knowledge of wireless networks, routing, switching, and VLANs.
Technical Skills:
- Proven ability to diagnose and resolve complex IT issues: Demonstrate a systematic approach to troubleshooting, utilizing relevant tools and knowledge to identify root causes and implement effective solutions.
- Strong working knowledge of Windows Server and Active Directory: Confidently manage user accounts, groups, permissions, and policies.
- Proficiency in Office 365 and Microsoft platforms: Manage user access, troubleshoot issues, and optimize platform utilization.
- Network troubleshooting and monitoring: Understand network principles, identify and resolve network connectivity and performance issues, and proactively monitor network health.
- Hardware and software support: Install, configure, and troubleshoot various devices and software applications
Benefits
- Pension Fund
- Funeral Cover
- Lyra